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Kent Home Cinema Centre Ltd. use national carriers for delivery of goods. Whilst every effort is made to ensure goods are received on the day specified we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery of the goods. It is the responsibility of the person ordering the goods to be available to sign for them at the time of delivery or, in their absence, an authorised person.
The purchaser takes full responsibility for the goods once they have been delivered and signed for. Before goods are signed for it is important that they are checked for any signs of damage. In the event goods are signed for unchecked or you suspect there may have been damaged during transit this should be noted on the carriers delivery documentation at the time of signing.
A tracking reference is normally available for clients to track their order. National carriers will normally try and deliver three times before returning goods to ourselves.
Please note that under the terms of our agreement with our payment providers goods have to be delivered to the address the card is registered to. Similarly delivery will be made to the PAYPAL account holders address or that shown on any Credit Agreement through Hitachi Finance. If a different delivery address is required this can be normally arranged after receipt of cleared funds through bank to bank transfer.
Delayed Dispatch of Goods
Kent Home Cinema Centre Ltd. will normally request payment when goods are in stock however in the unlikely event that we are unable to fulfil the order within 7 days of payment a full refund will be made to the client. Where an agreed payment has been made a number of days in advance for the pre-ordering of new product lines etc. the client can cancel their order up to 5 days prior to the intended delivery date and a full refund will be made. No refund or cancellation can be made for bespoke items that are specifically manufactured for the customer without our authorisation.
As a rule we ship goods on weekdays apart from Friday to avoid goods sitting in depots over the weekends. Saturday deliveries can be arranged for an additional cost however, in our experience, we have found these deliveries can be missed if the drivers run out of time due to reduced working hours at the weekend.